Terms & Conditions

1. 1.Payment is required immediately upon completion of the service unless an alternative payment arrangement has been agreed to in writing before work commences.
2. 2.We accept payment by EFTPOS, major credit/debit cards, bank transfer or any other payment method approved by Fuel ResQ.
3. 3.Fuel ResQ reserves the right to withhold release of the vehicle where legally permitted until payment has been received in full.
4. 4.Any overdue amounts may incur reasonable debt recovery costs where permitted by law.

By engaging Fuel ResQ, you acknowledge and agree that:

• You have requested Fuel ResQ to attend your vehicle following a misfuelling incident or contaminated fuel issue.
• You understand that placing the incorrect fuel into a vehicle may cause damage to the engine, fuel system and associated components.
• Fuel ResQ cannot determine the full extent of any existing damage prior to commencing work.
• Our service is designed to remove contaminated fuel and carry out the agreed roadside recovery procedure. It does not guarantee that pre-existing or misfuelling-related damage can be completely rectified.

1. 1.Fuel ResQ will perform the agreed service using industry-standard procedures and equipment.
2. 2.In some circumstances additional repairs or workshop servicing may be required following our attendance.
3. 3.Estimated arrival times are provided as a guide only and may vary due to traffic conditions, weather, emergencies or other unforeseen circumstances.
4. 4.Fuel ResQ reserves the right to decline or discontinue a service where conditions are unsafe or beyond our operational capability.

You acknowledge that:

• Any damage resulting from the incorrect fuel being added to the vehicle occurred prior to Fuel ResQ's attendance.
• Fuel ResQ is not responsible for damage caused by the original misfuelling event.
• If the vehicle has been driven after being misfuelled, additional engine or fuel system damage may already have occurred.

1. 1.Removed fuel will be disposed of in accordance with applicable Environmental Protection Authority (EPA) requirements and Dangerous Goods legislation.
2. 2.Where practical and legally permitted, customers may request to retain recovered fuel.
3. 3.Fuel will only be returned into approved containers that comply with relevant Australian Standards and applicable legislation.
4. 4.Fuel ResQ reserves the right to refuse any request to retain recovered fuel where safety or environmental requirements cannot be met.
5. 5.Fuel ResQ makes no representation regarding the quality or suitability of any retained fuel and accepts no responsibility for its future use.

The customer agrees to:

• Provide accurate details regarding the vehicle, location and nature of the incident.
• Ensure safe access to the vehicle.
• Follow all reasonable instructions provided by our technician.
• Advise us of any known mechanical faults unrelated to the misfuelling incident.

Where advertised, Fuel ResQ's "No Fix, No Fee" policy applies only where:

• The vehicle's failure to start is directly related to the service performed by Fuel ResQ; and
• There are no unrelated mechanical, electrical or pre-existing faults preventing the vehicle from operating.
• This policy does not apply where inaccurate information has been provided or where other defects prevent the vehicle from starting.

To the maximum extent permitted by law:

• Fuel ResQ's liability is limited to the value of the services supplied.
• We are not liable for indirect, consequential or incidental losses including loss of income, towing costs, accommodation expenses or loss of vehicle use.
• Nothing in these Terms excludes or limits any rights available under the Australian Consumer Law.