Privacy Policy
Fuel ResQ is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Australian Privacy Act 1988.
Last updated: July 2026
Information We Collect
When you contact us or use our services, we may collect:
- Your name and contact details (phone number, email address).
- Your location at the time of the service request.
- Vehicle details relevant to the service (make, model, fuel type).
- Payment information processed securely through our payment provider.
- Any other information you voluntarily provide when contacting us.
How We Use Your Information
We use your personal information to:
- Dispatch a technician to your location and deliver the requested service.
- Process payments and issue receipts.
- Respond to enquiries and provide customer support.
- Meet our legal and regulatory obligations.
- Improve our services and internal operations.
Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business (such as payment processors), subject to confidentiality obligations.
We may disclose your information where required by law, court order, or government authority.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Payment information is handled by our payment provider and is not stored on our systems.
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This data is aggregated and does not personally identify you.
You can disable cookies in your browser settings, though this may affect some website functionality.
Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies.
To make a request, please contact us using the details on our Contact page. We will respond within a reasonable timeframe.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us by phone on 1300 631 000 or via our Contact page.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised policy.